1. Conditions for Product Return & Exchange at XIPI
XIPI accepts product returns and exchanges within 7 days from the date of purchase at our store or from the date you receive the product (for online orders).
To be eligible for return/exchange, the product must:
Returns/exchanges do not apply to products from online promotional programs, except in cases of defects.
2. Where can I return or exchange my product?
We accept returns and exchanges for purchases made at all XIPI stores and online.
3. How can I return/exchange a product purchased online?
You can return/exchange the product at any XIPI store nationwide or send it back via courier service.
4. Can I return/exchange at a different store location?
Yes, you can return/exchange the product at any XIPI store nationwide.
5. What are the return/exchange fees?
You only need to cover the shipping fee for returning the product to our exchange/return processing center.
6. How long will it take to receive my refund?
